Training Programmes - Management Suite

Overview

 

The performance reviews is an essential component of employee development. All too often however they are handled badly and are dreaded by the manager and the appraise. The exercise becomes a useless procedure and the only real result is a completed form. Appraisals can however underpin organizational performance and ensure all staff’s objectives are aligned correctly with the organization and remedy any areas that need improvement. This program shows how to make appraisals a two way process, which will motivate and empower employees. 

 

 

This skills-packed workshop is aimed at all levels of management, including team leaders. Anybody who has the responsibility of conducting the performance review as part of their job.

 

Programme deliverables

 

• Recognize the importance of having a performance appraisal process for employees. 

• Understand how to work with employees to set performance standards and goals. 

• Develop skills in observing and giving feedback, listening and asking questions, for improved performance. 

• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere. 

• Develop strategies for managing employee performance.

 

 

 

Why bother?

The need for regular feedback

Coaching - the process

The appraisal as a two-way process 

 

The Goal-Setting Process  

Communicating performance expectations 

Establishing effective performance standards 

 

Understanding perceptual biases and why people see performance differently

Effective Listening techniques: 
Body language (observing and projecting)

Facilitating through Questions:


- Open questions


- Closed questions


- Probing / seeking information


- Paraphrasing / checking understanding


- Summarising
- Clarification


- Using the "silence" technique


 

How to structure the meeting

Contrasting approaches to appraisal interviews  

Success factors: What the research shows 

Managing the interview process 

Guidelines for successful appraisals

Giving Feedback: 


- The Principle of "Consequence Management" and its application


- Why, when and how to give praise


- Why, when and how to give criticism constructively

Developing action plans

 

Simulation in Appraisal Interviewing 

Participant practice in conducting appraisal interviews  

Self-critique 

Observer feedback and critique

 

·      This programme can be amended to suit an existing internal performance appraisal process

·      Programme content and duration can be tailored for company circumstances