Training Programmes - Management Suite
Performance Appraisal Skills
Overview
The performance reviews is an essential component of employee development. All too often however they are handled badly and are dreaded by the manager and the appraise. The exercise becomes a useless procedure and the only real result is a completed form. Appraisals can however underpin organizational performance and ensure all staff’s objectives are aligned correctly with the organization and remedy any areas that need improvement. This program shows how to make appraisals a two way process, which will motivate and empower employees.
This programme is ideal for:
This skills-packed workshop is aimed at all levels of management, including team leaders. Anybody who has the responsibility of conducting the performance review as part of their job.
Programme deliverables
• Recognize the importance of having a performance appraisal process for employees.
• Understand how to work with employees to set performance standards and goals.
• Develop skills in observing and giving feedback, listening and asking questions, for improved performance.
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• Develop strategies for managing employee performance.
Content
Performance appraisal principles
Why bother?
The need for regular feedback
Coaching - the process
The appraisal as a two-way process
Planning Process
The Goal-Setting Process
Communicating performance expectations
Establishing effective performance standards
Communications Skills Required
Understanding perceptual biases and why people see performance differently
Effective Listening techniques:
Body language (observing and projecting)
Facilitating through Questions:
- Open questions
- Closed questions
- Probing / seeking information
- Paraphrasing / checking understanding
- Summarising
- Clarification
- Using the "silence" technique
Conducting the Appraisal Interview
How to structure the meeting
Contrasting approaches to appraisal interviews
Success factors: What the research shows
Managing the interview process
Guidelines for successful appraisals
Giving Feedback:
- The Principle of "Consequence Management" and its application
- Why, when and how to give praise
- Why, when and how to give criticism constructively
Developing action plans
Simulation in Appraisal Interviewing
Participant practice in conducting appraisal interviews
Self-critique
Observer feedback and critique
Additional Comments
· This programme can be amended to suit an existing internal performance appraisal process
· Programme content and duration can be tailored for company circumstances
· Workbook & handouts support programme