Training Programmes - Management Suite

Manager Development Programme

Overview

This programme is intended for the 'hands-on' manager whose role is to manage limited resources in order to achieve specific results required by the organisation. The aim of this course is to develop (or further develop) the skills, knowledge and behaviours associated with being a successful manager. Participants will leave from the course with a thorough understanding of management theory and practice and will be able to utilise their new skills in the workplace to demonstrate that they are effective, motivational and organised leaders. 

This Programme is ideal for:

• First time leadership supervisors/team leaders/managers
• Staff who have been promoted into new managerial roles and have had limited experience of man management and processes.
• Managers who need a refresher of the key management skills that will make their job a lot easier back in the workplace so that they are more effective in all that they do.

Programme deliverables

The programme will cover the knowledge and understanding to enable managers to:

• Communicate effectively
• Delegate effectively
• Use resources effectively
• Control budgets
• Contribute to recruitment and change management
• Manage, lead, and motivate to their highest ability

Content

5 Day Management Skills Programme

Day 1
Leadership and Motivation
Situational Leadership
Influencing Skills
Top Mistakes of Managers / Team Leaders
 
Day 2
Personal Effectiveness and Time Management
Stress Reduction
Meeting Skills
Communication Skills / Presentation Skills
 
Day 3
Knowing Your Team and Maximising Their Performance
(DISC Profile - Colours) 
Team Roles
How to Create a Great Call Centre
 
Day 4
Coaching for Higher Level Performance
Behavioural Change
Feedback Skills
Performance Improvement Plans
Conflict Resolution and Handling Problem Children
 
Day 5
Decision Making, Targeting and Forecasting
Problem Solving
Delivering Customer Excellence

Additional Information
A variety of experts in specific areas as opposed to one trainer will present this programme.
Pre-work & home work / assignment are part of this programme.