Training Programmes - Communicating Suite

Basic Communication Skills

Why Needed? 

This course is designed to help individuals experience the advantages of better communication:


• Less confusion
• Less bad feeling
• Better personal relationships

• Less self doubt

Content

Personal Development
• The importance of your relationship with yourself
• The communication rights and responsibilities of everyone
• The power of choice in what you say and choosing the right options
• Setting your mind for positive self image and communication
• Building confidence
• Owning your communication

Non Verbal Communication
• How messages are carried between words and non verbal communication
• The components of non verbal communication
• Using non verbal communication to improve your message
• Reading non verbal communication to improve relationships

The Need For Listening
• Empathic listening, what is it?
• The advantages of empathic listening
• Techniques for empathic listening

Assertive Communication
• Techniques for assertive communication
• The correct phraseology of assertive communication

Handling Conflict Effectively
• How conflict occurs
• The inter - personal process of conflict
• The golden rules for handling conflict

Interpersonal Sensitivity
• What does this mean in relationships?
• How does it benefit the individual?
• Techniques for interpersonal sensitivity
• The communication differences between men and women