Training Programmes - Level 7

Diploma in Management Practice

The Programme is a Diploma in Continuing Professional Development. The Diploma may be recognised at Level 7 of the Irish NQF, and this may provide eligibility to attend a Masters Programme or Postgraduate programme subsequently.

MODULE DESCRIPTIONS

Module 1 Managing People
Module 2 Time Management and Stress Management
Module 3 Presentation Skills
Module 4 Influencing Skills
Module 5 Coaching Skills
Module 6 Performance Appraisal
Module 7 Financial fundamentals
Module 8 HR Management
Module 9 Conflict Management
Module 10 Business Strategy
 

Module 1 - Managing People

This module will investigate the complexities of People Management enabling participants to identify the key components to enable them to get the best from their people. It will explore the role of the leader within the organisation and the extent to which they can influence the performance of the individual and the team. Delegates will be able as a result of this program to identify and develop a number of approaches to become better managers and get better results.

• Understanding the key role of people in business effectiveness
• Identifying effective approaches to people management
• Developing the key skills of motivation and delegation
• Understanding how to lead and develop teams
• Leadership vs. management
• Effective leadership traits
• Setting goals and contracting
• The situational leadership approach
• The psychological dimension of motivation
• Effective delegation
• Giving feedback
• Developing teams and team working

Module 2 - Time Management and Stress Management

This event program will focus on personal productivity to enable delegates to get the best from their selves and their time. Delegates will understand approaches to goal setting and managing multiple larger tasks over longer timescales. They will appreciate the importance of effective planning over longer and shorter timescales and how to organise their tasks. The program will also include information on how to combat the effects of stress and heavy workloads with information on the effects on performance of nutrition/exercise and sleep.

• Managing time vs. Managing oneself
• Organising workload
• Managing multiple tasks
• Managing to do lists
• Managing your boss
• Effective us of email
• Planning – Long and short term
• Productivity and the brain
• The physiological impact on performance

Module 3 - Presentation Skills

This module will provide confidence and structure to the presentation abilities of the delegates. They will learn how to develop presentation content and develop slides and narratives to get their message across effectively. There will also be an emphasis on managing the group and handling questions as well as an understanding of why certain approaches contribute to creating an effective presentation

• Why presentations fail
• What makes presentations effective?
• Developing content / key methodologies
• Structuring presentations / alternatives and concepts
• How to create a memorable impact
• Effective visual aids
• Handling the audience
• To understand the principles of handling and asking questions
• To practice key skills and gain feedback

Module 4 - Influencing Skills

This two day event will focus on the key leadership skill of influence. It provides leaders with an understanding of how people create their cognitive bias and key tools and techniques for presenting their messages in a way that is more likely to be listened to and understood. This session will include the use of video recording of delegates with feedback.

• Understand the importance of influence in the modern business world
• Recognise and understand a range of influencing styles
• Understand differences of approach in yourself and others.
• Traits and principles
• Understanding the world view of others
• How People Think - Perceptual Bias
• Influencing Techniques
• You - Personality Profile
• Building Rapport
• Creating an influencing checklist
• Irritators to Avoid
• Relevant practical activities Recognise and practice a range of influencing techniques
• Develop an influencing strategy based around key business issues

Module 5 - Coaching Skills

This program will investigate coaching as a key leadership style and will explore it theory and practice. It will place coaching in the context of their role as a leader identifying its importance in business and people development.

• What is coaching?
• understand the key role of the coach
• To identify the skills required for an effective coach
• The coaching process
• Coaching and emotional intelligence
• The structured coaching session
• Effective feedback
• Communication skills
• Practical Coaching situations
• Developing a coaching structure

Module 6 - Performance Appraisal

Effective managers will use appraisal systems to review performance and plan for the year ahead. They should underpin underpin the organisations performance and ensure that everyone’s objectives are aligned correctly. This program ensures that managers will see appraisals as being a two way process so everyone benefits and improves.

• To understand how appraisals fit into the wider business context
• To identify the effective approach to appraisals
• To learn key skills for effective appraisals
• To understand how appraisals add value to the business
• The need for appraisals
• Perceptual bias and performance
• Body language and non verbal communication
• Active listening
• Scripting feedback
• Question techniques
• Preparation for appraisal interviews
• The appraisal interview process
• The importance of review and follow up

Module 7 - Financial Fundamentals

The purpose of this interactive program is to equip managers with the skills needed to understand financial jargon and the basic accounting process and so make better decisions and maximise performance.

• To understand and interpret key financial statements using a range of tools and ratios
• Understand and practice the process of planning the movement of cash around the business
• Appreciate the difference between cash and profit
• Understand the difference between budgets and financial statements
• The different types of methodology and financial structures
• Financial statements including profit and loss
• Understanding the balance sheet and cash flow statements
• Interpreting financial data including ratios
• The planning of the budget cycle

Module 8 - HR Management

This session will provide the participants with an understanding of how HR management adds practical value to the success of the business.

• HRM and the line manager
• HRM vs. Personnel management
• Recruitment and selection
• The HR Planning process
• Succession management
• Recruitment methodologies
• Psychometric tests, reliability and validity
• Performance management
• Training and development
• Learning and development
• Auditing and benchmarking performance

Module 9 - Conflict Management

While we may not always be able to avoid conflict when it does happen how it is resolved is the main factor in the extent to which we achieve our results. This module will help understand the nature of conflict and approaches for how it can be resolved.

• What is conflict
• Handling conflict effectively
• Mapping the conflict
• Achieving resolution
• Managing emotions
• Conflict and power
• Building positive relationships
• Using conflict creatively

Module 10 - Business Strategy

This two day module will focus the role of the leader in driving change in the organisation. It will explore the themes of choosing the right leadership style for the organisations development and goals and identify different approaches to identifying necessary change its implementation.

• To analyse various approaches to strategy
• To identify and use key tools for creating strategy
• To identify the best approach to creating change based on the business climate
• To explore the importance of leadership style in the change process
• Organisational Strategy making in the business environment
• Tools for making strategy
• Driving strategy through change
• Analysing the effectiveness of strategy
• Leading the organisation – Flux and Flow
• Developing and implementing Strategy and change